Columbia Customer Service
Columbia's Customer Service Help Page:
https://customercare.zendesk.com/hc/en-usThey are facing similar issues just as you are…
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What happened: My expedited order placed dec ** has not arrived and the tracking info says incomplete address (but the address is correct and has been used successfully many times before).
What happened: I placed an order Dec ** and paid for expedited delivery. The address provided was correct. I still have not received the item and the tracking info says the address is incomplete (it is not, I’ve provided the same address to Amazon * times in the last two weeks and all packages arrived). I ordered this item for use in Vancouver and I am leaving Jan *. Right now it says it won’t arrive until dec **. This is not expedited. The item is now on sale at your store. I need to change the entire delivery address to a new province at this point so not sure how the **** to proceed.
What happened: I am writing this email to requested my order refunded. i haven't received my order from Columbia. since I haven't received my order, it is very hard to reach out Columbia customer services, even hard to make a called too and email send no answered. Feel very disappointed to it. please follow up. **My name: Yiyu Zeng*My order: ********* *order date: **********
What happened: Order has been lost, I want to cancel and get refunded money. Have been on hold with customer service for almost * hours and my wait time is still **** minutes.
What happened: I just placed an order this morning and then received a merchandise credit this evening for a warranty return so was hoping to apply that credit to my order from this morning.
What happened: The problem: Where are my rewards points? My order on ******** is *********. Please email me.
What happened: I contacted customer service back in late October and again in November. I have emails telling me to send the coat in question back for a bigger size. After having my college daughter package and pay $** for shipping size XS back for a medium we received the exact coat back saying it had been more than *** days. NO this should have been done before that date. We got some wrinky dink letter with my name half on sticker and half not saying this. The number on this letter is *********. I called before this happened hold time *** minutes and the second time just yesterday *** minutes and both time put m y callback number in to NO AVAIL...Please fix this all we want is the exact coat in a Medium. The original order number is ********. Please advise as to how you will want the old shipped back at no cost to me and send the replacement. Thanks so much...
What are customer support channels for Columbia?
Columbia provides helpful channels like email, phone, help center, etc., for customers to receive support. The Columbia customer service team also offers social media support for quick advice and solutions.
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Email: dmca@columbia.com
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Phone: 800-622-6953
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Help Center: https://customercare.zendesk.com/hc/en-us
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Twitter: https://twitter.com/Columbia1938
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Instagram: https://instagram.com/columbia1938
What kind of support does Columbia offer?
Columbia offers a comprehensive range of support channels to assist their customers with their queries and concerns. These channels include email, phone support, social media support, forum support and self-service support. Whether you prefer to communicate through written messages or voice calls, want to discuss your issues publicly or privately, or need a quick resolution or a more detailed investigation, the Columbia customer support has various options to cater to your needs. You can choose the most convenient and suitable channel for you and get the assistance you need promptly and efficiently.
What is WorthEPenny's Relationship to Columbia?
To put it simply, WorthEPenny is an independent third-party website that is not related to Columbia. WorthEPenny provides free tools and resources to assist customers in reaching Columbia customer service more efficiently, such as the Columbia phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Columbia, as well as forums where Columbia customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, like Columbia, it is not associated with or endorsed by Columbia.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the Columbia official app or the Columbia company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Columbia trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Columbia. All references by WorthEPenny to third-party trademarks like Columbia are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.
