Columbia Reviews

Columbia has an overall rating of 4.7 based on 16 reviews. Customer feedback on Columbia is mixed: Columbia reviewers highlight positive aspects like high-quality outdoor gear, stylish designs, good customer service, durable materials, which strongly appeal to outdoor enthusiasts, active lifestyle individuals, families seeking reliable gear, fashion-conscious consumers. However, Columbia is often criticized for its higher price point, sizing inconsistencies, limited availability of certain items, shipping delays.

4.7/5.0

16 reviews

5 Stars

11

4 Stars

0

3 Stars

2

2 Stars

0

1 Star

0

All Columbia Reviews (16)
sheila_Willis86
May 22, 2026
"I found the jacket I wanted pretty..."
I found the jacket I wanted fast, and the size filter actually worked like it should. Checkout was simple too, no random extra steps or errors popping up. Got my confirmation email right away. it was just a smooth shopping experience on columbia.com, so yeah
AndreStarrett
April 30, 2026
"My go-to when I need something"
I always seem to find what I’m looking for here. I’ve been a few times when I needed something last-minute, and they actually had the right sizes in stock, which is such a relief.
JohnMoss_09
April 27, 2026
"Warm, but not the best in rough weather"
I’ve been wearing this jacket on regular chilly days and it’s defintely warm enough for that. The fit was pretty much as expected and shipping was fine, no issues there. But when it got really windy and rainy, it didn’t hold up as well as I was hoping. It’s not a bad jacket, just kinda thought it would do a bit more for the price.
Corey_russell83
April 19, 2026
"Fast shipping, smooth experience"
My order shipped really quickly and showed up right when it said it would. I’d mentioned it to my sister because I wasn’t sure what to expect, but there were no problems at all
EdwinGonzales
April 12, 2026
"My Columbia Order Survived the Journey Perfectly"
I ordered a jacket and two shirts from columbia.com, i was prepared for at least one tiny disaster—wrong size, mystery color, something missing. But no, everything arrived exactly the way I picked it. Sizes were right, colors were right, and there were no surprise substitutions lurking in the box.
Shipping was quick too, and the tracking actually kept me in the loop the whole time. The box looked like it had been through a minor battle, but the clothes inside were totally fine, clean, and packed well enough. Overall, it was an easy order with zero drama, which somehow felt like the biggest plot twist.
JACOBS
April 12, 2026
"Solid jacket for day-to-day wear"
I’ve worn this jacket maybe 4 or 5 times now, and it’s been really comfy each time. The fit is pretty much what I expected, and it’s easy to keep on for most of the day without feeling bulky or annoying. No real complaints from me.
HILL
March 28, 2026
"Nice styles, but the site feels a little busy"
I do like the overall look of the clothes on Columbia. The jackets and shirts have that clean outdoor style without being too flashy, which is probably why I keep coming back to browse.
The site itself is okay, but umm, it can feel a little crowded sometimes. A few product pages have so many colors, badges, popups, and extra stuff going on that I have to slow down just to focus on what I’m looking at.
Overall, it’s not bad, just kind of average for me. I like the style of the clothing, but the browsing experience would be better if everything felt a bit cleaner and less cluttered.
Julie_shreffler78
March 18, 2026
"Good deal, surprisingly enough"
Picked up a jacket on sale and, shockingly, it actually feels like it was worth the money. Shipping was normal and uneventful, which is basically all I ask for these days. Columbia isn’t exactly the bargain bin, but the quality makes the price feel fair to me
Chad_freeze72
March 12, 2026
"The sizing was right on for me..."
The sizing was right on for me. It fit just like I hoped it would, so I’d feel confident ordering my usual size again.
DavidBell
February 20, 2026
"jacket is still holding up great"
i bought this columbia jacket last winter, and it’s still in really good shape after a ton of rain and a bunch of hikes. the zippers still feel sturdy too, which is always a plus
Lee.kniffen
February 19, 2026
"Return was painless"
I ended up ordering the wrong size jacket, so I had to send it back for an exchange. Getting the return label was simple enough, and the whole thing moved along quickly. The new size showed up a few days later, and I didn’t really have to follow up with anyone. Overall, I’d say it was a easy experience.
Mario.schoen
February 17, 2026
"Got help faster than I expected"
I ran into an issue and thought I’d be waiting around for a while, but support got back to me quickly. They figured out what was going on and fixed it without making the whole thing complicated. Super easy experience overall.
Charles-gonzalez
January 28, 2026
"My warranty claim was surprisingly easy"
I had an issue with the zipper on my jacket, i was expecting it to be a hassle. But columbia handled it way faster than I thought they would and sent me a replacement without making me jump through hoops. For me, it was a smooth experience, and I’m happy I didn’t have to stress over the warranty process.
Columbia Q&A

How easy is it to get a hold of customer service at columbia?

Noelle.Hart
February 08, 2020

“when they open at 4am its easy on the phone but later it can take an hour,maybe because of Christmas.on chat i had to wait 10 min”

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